Archive for the ‘Insurance’ category

How to Sell ULIPs to Unsuspecting Customers

January 19th, 2010

Recently, I was an unannounced visitor to my Aunt’s place where a bunch of people were explaining a financial product. It turned out that the people were Branch Head and Advisor of a private insurance company and they were selling a ULIP.

My Aunt is a successful Doctor and seeing me, she immediately offloaded her burden of understanding the product to me.

Even though I hate ULIPs, I pretended to be another uninformed customer. I listened to their articulate description of the benefits, their customer service policies, their ethics, etc. They said that the product will no longer be available after a week and they were interested in getting a good deal for their valued/high networth clients!

Impressed, but I did have a question for them. What were the charges?

The Branch Manager continued his rhetoric. Unlike other insurance companies they charge 0% premium allocation charge, he thundered.

He gave me the pamphlet detailing other charges like policy administration charges, surrender charges, etc.

I was intrigued by the 0% premium allocation charges and which normally ranges from 15-40% for other companies. I looked deeper for the fine print and here’s what I found.

The policy administration charge which is normally Rs 60-100 for other companies was given in %age. The pamphlet said that for a premium band upto Rs 25000/-, it would be 2.50% per month of the ATP.

ATP, I came to know was Annual Target Premium.

What it meant was that 2.5*12=30% would be shaved off your investment as policy administration charge.

So the marketing savvy private insurance company has been innovative in redesigning their product so that the noise about the premium allocation charge is addressed. And at the same time, adding back the charges in a new form!!

Interesting, No? That’s why you need to be alert all the time. Do read Manish’s Top 10 tricks of mis-selling.

Welcome back! Join me on this journey to improving our financial IQ and sharing what we know. Updates at RSS feed or Email. And spread the word please Thank You!

Coming Soon! A Personal Finance Workshop & Software "RupeeManager". Stay tuned

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India’s First Online Weekly on Personal Finance

October 22nd, 2009

Personal Finance 201, the website, is back in action.

Check out the two articles posted this week:

  1. Riders: Top up your Policy at Low Cost
  2. Retire From Work, Not From Life

The two articles are written by Gopal Gidwani. He can be contacted at gopal_gidwani@yahoo.com for any queries on Financial Planning, Tax Planning and Investments. He is an qualified Associate Financial Planner (AFP) in Investment Planning, Tax Planning, Insurance Planning and Retirement Planning.

Do you want to write? Or share your personal finance experiences? Let me know.

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All Retail Financial Products to go “No Load” by 2011 in India

September 26th, 2009

“Insurance policies need to remove the bias towards selling the policy with the highest commission,” the committee headed by Pension Fund Regulatory and Development Authority Chairman D Swarup said in the draft report released some time back.

The abolition of entry loads on mutual funds is proposed to be expanded to cover distribution of all financial products. The D Swarup Committee on Investor Awareness and Protection, in its consultation paper has made far reaching and comprehensive recommendations on this subject including a proactive approach to creating investor awareness. The paper is currently being discussed and reviewed amongst interest groups.

The recommendations have twin objectives – setting up a regulatory system with common standards for financial advisors and integrated approach to financial education.

Recommendations:
No-load structure – all retail financial products should go “no-load” by April 2011. This will remove the bias of selling products with the highest commission

Financial education for advisors and investors – The proposal to set up the Financial Well-Being Board of India (FINWEB) is an approach to convert awareness into knowledge.

Entry barrier – a common minimum entry barrier for all financial advisors which will include a knowledge-linked training programme and a common examination pattern. In addition, there would be different licenses based on the skill sets of the advisor and the type of products and services he can sell

Code of Conduct - to establish a standard code of ethics across all products and organisations, to ensure that all advisors are registered with FINWEB and to set up a body with the power to admit, discipline and demit members

Disclosure norms – investors should be informed about the total cost borne by them, the income earned by advisors from the sale and maintenance of a product, the risk carried by the product and the role of the product and its outcome

Reporting norms - to include documentation of sale proceeds and a declaration counter-signed by the investor acknowledging the disclosures made by the advisor. This will avoid the practise of hit-and-run financial products wherein an advisor hits an investor with a product and runs

Punitive actions for advisors – penalties, loss of license to do business or criminal proceedings in case of mis-conduct / mis-selling

Dispute Redressing - investors will have a common interface to complain about financial products, services and outcomes

These recommendations can have far reaching effect of increasing investors knowledge of financial products and ensure that the products are sold keeping only investors’ interest in mind, without being influenced by commissions earned by distributors.

The bigger question is whether these recommendation will be approved. The 3 million strong financial advisors community would like to block any such move by the Government. One CEO has already started complaining.

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Open Letter to Kamesh Goyal, Bajaj Allianz Life Insurance CEO

September 25th, 2009

Dear Sir,

In an interview published in Economic Times, you say that “I think, this suggestion copying what is done in New Pension Scheme and Mutual Fund sounds a bit far-fetched”

This was part of an answer to the question on agency commission to be removed from 2011 and replaced with a fee-based system from a panel headed by PFRDA chairman D Swarup.

My question to you is “Why are Insurance companies trying to sell Insurance in the garb of Investment products?”

Especially, since Insurance and Investments are two different products, to my mind. Should one mix Insurance and Investment and Insurance v/s Investment

I find it paradoxical that you try to compete with investment products and then complain too.

Regards,

Yours faithfully

Ranjan Varma

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Introducing India’s Online Insurance Community

August 27th, 2009

BimaWorld is a new online Insurance Community in India. They have useful articles and discussions happening online.

Btw, they also picked me as the winner of the “Question of the month” contest. (Vanity strikes!)

I asked Devanand Agarwal, the Cofounder, Bimaworld about how he’s going to build this community. Here’s the questions and his answers:

Q. 1. a) What prompted you to start your website?

Information is the key to make a wise decision. Websites are very handy in spreading the information. Also masses are not yet conscious about insurance. Like any other subject, insurance need to be talked about, discussed & debated, and website can be a very ideal platform for this. Also absence of an advisor cum expert agent, lack of flow of correct information, wrong selling of policies, poor after-sales service and No-claim Assistance promoted us to start our website.

Q. 1. b) What motivates you to keep on going?

Positive responses from insurance seeking community and insurance industry professionals who are not internet savvy but have years of experience in insurance. They have shown willingness to join bimaworld and help community. Soon we will launch a special expert consultancy section where anyone can communicate with our panel of elite members. Kolkata Blogger’s Meet Aug’2009 was very motivating and reaffirmed us that the decision to start an online community was right. Seeing our website taking practical shape and our teammates filled with innovative thoughts, dedication energizes us to continue further.

Q. 2. Why is it that, generally people avoid or have a fear of financial planning?

Liquidity Crunch, Small Savings, Irregular income, Lack of Knowledge, numerous products to choose, Inability to figure-out phases and needs for life that may arise in future, Insecurity of parting liquidity- Stories of Cheat fund Companies, no- corrective measures from Government agencies, judicial delay and Limitations thereto.

Q. 2. b) What is the fundamental problem?

Lack of knowledge, inability to figure-out phases and needs for future are basic issues.

Q. 3. The aim of your site is to help people make an informed decision about their insurance. But the present information asymmetry between buyers and sellers is huge. Do you see the internet making an impact on reducing the information gap?

Yes, to a large extent.

Information on net are numerous and available in text, blogs, forums, graphic, article, videos forms, the users are also getting more and more friendly to these modes. But explanation in simpler terms and its complete understanding is still a concern for all, alike approachability and shortage of time; which we will make easy and happen for the masses.

Q. 4. What role do you see for offline seminars and workshops rather than online education?

Motive of both Online and Offline system is to sell across the message “to the point”.

Online is getting personalized and also picking-up its momentum but offline workshops and seminars are more powerful & very much acceptable to the masses, a lot of live interaction takes place and thousands of unknown questions are answered at a time.

Q. 5. How would you advise? To have one personal finance consultant who maintains your money or have an insurance consultant, Mutual Fund advisor, Stock Broker separately?

A Personal Financial Advisor can be said “Jack of all but Master of none”, who can give an overall suggestion on investment pattern and help in choosing plans.

But like others, he would be having his limitations depending upon his capabilities, skills and understanding. Separate consultants like insurance consultant would be more advisable because of their specialization with compulsion to answer comparative views on other financial products.

Moreover claims handling, policy servicing and suggesting skills are the areas which gives an edge to the insurance consultant over a personal financial advisor, 90 times out of 100.

Q. 6. Do you visualize a growing use of personal finance software to track and manage money in India?

Yes, people in India are trying to have a system to track their business, money, investment, budgeting pattern etc. further MIS reports are getting more popular among individuals alike Corporate investors.

Q. 7. The Regulators are cracking the whip on Asset Management Companies and Insurers. What’s your wish list from the IRDA?

It is an important job and duty of the regulatory body to perform.

The concern is that for public money, which for all times should be protected.

But they (Regulatory) have their own limitations apart from the political and judicial system being very slow in implementing its decisions and setting an example before all. Wish list –IRDA- none this time

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